Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts. It also enables us to verify the entitlement for using features. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support.
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. For questions around Support please check here.Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. If applicable provide a backup of the phone in question.Additional Poly Infrastructure (RPRM,PDMS or BToE).Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync).Provide the exact Software Version of your Phone.This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.īoth the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain. You would also see this on the Trio itself not showing the current time. Please look at your logs and you see you have no Time server. The above shows January the 23 and the time as 12:03:29 The red highlighted Area shows the phone not having a valid time as shown => here 4 or last upload failed time is < 60 seconds. The above is the phone missing an NTP Time server ! Lack of NTP Server causing unable to sign in:Ġ02137.009|sip |4|00|Server certificate verification failed, Untrusted CertificateĠ02137.010|sip |4|00|MakeTlsConnection: SSL_connect error 1
Hello already stated please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
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